Last updated: July 08, 2025
At Luxzagap, we know that shipping handcrafted wooden furniture requires extra care and clarity. This policy explains how we process, package, and deliver your order, along with the costs and timelines involved.
We currently ship only within the United States. Deliveries cannot be made to PO Boxes, military addresses (APO/FPO/DPO), or U.S. overseas territories such as Puerto Rico or Guam. Our focus is on making sure your order arrives safely at your doorstep, no matter where you are in the continental U.S.
Because our bookshelves and décor pieces are large and heavy, we apply a transparent shipping fee of $150 per order. Customers who place orders totaling $1,800 or more receive free shipping nationwide. All costs are shown at checkout before you confirm your purchase.
Every order goes through two clear stages. First is the processing stage, which usually takes 1–2 business days. During this time, your bookshelf is inspected, carefully packed, and prepared for shipment. Once the package is handed over to our carriers, the transit stage begins, typically lasting 4–6 business days, depending on the delivery address. Orders placed before 2:00 PM PST will enter processing on the same business day, while those placed after the cut-off time begin processing the following business day. With this schedule, most customers can expect to receive their furniture within 1–2 weeks of placing an order.
We work with leading U.S. shipping partners such as UPS, FedEx, DHL Freight, and XPO Logistics, depending on the size and weight of the order. These carriers specialize in handling large and heavy shipments, ensuring both speed and safety.
Each bookshelf is carefully packed in reinforced cartons with additional wooden framing to prevent damage during transport. To make delivery easier, our products are designed with detachable components. This allows for safer shipping, easier handling, and greater protection. Inside every package, you will find a step-by-step assembly guide along with the necessary hardware, so you can quickly and securely reassemble your bookshelf upon arrival.
As soon as your order leaves our workshop, we send a confirmation email containing a tracking number and a direct link to follow your shipment online. Tracking may take up to forty-eight hours to appear in the carrier’s system.
We take great care with packaging, but if your bookshelf is damaged during transit, please contact our support team within 72 hours. Provide your order number along with clear photos or videos of the item and packaging, and we will arrange either a replacement or a full refund. In the rare case of a lost package, we work directly with the carrier to investigate. If a shipment cannot be located after 20 business days, we will reship or refund the order.
Cancellations are possible if your order has not yet been processed or shipped. Because we prepare items quickly, we encourage customers to reach us within 24 hours of purchase. Once an order has been transferred to the carrier and a tracking number issued, cancellation is no longer available. At that stage, you may follow our Return & Refund Policy if applicable.
For any questions about shipping or assistance with your order, our team is here to help. You can reach us by visiting us at 1615 E 7th St, Austin, TX 78702, by emailing [email protected], or by calling +1 (925) 912-1150. A contact form is also available on our website. Our support hours are Monday through Sunday, 8:00 AM to 5:00 PM PST.
At Luxzagap, we are committed to making sure that every order—whether a ready-to-ship piece or a custom creation—arrives safely, on time, and with the same care that went into its craftsmanship.
Contact Us
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Address: 1615 E 7th St, Austin, TX 78702
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Email: [email protected]
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Phone: +1 (925) 912-1150
- Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST
Our customer support team is always ready to help you!